Terms of Service

Website Content

While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trademark and other intellectual property laws. The use of any of Thermal Energy Solutions trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Thermal Energy Solutions endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Thermal Energy Solutions. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Thermal Energy Solutions.

Delivery Charges

The delivery charges do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than South Africa. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

Pricing

All purchases via the website are transacted in South African Rand.

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Pricing Errors

Thermal Energy Solutions reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Thermal Energy Solutions will notify you of any error in pricing and you may elect to not purchase any good(s) where the price has been corrected.

Payments

We accept payments by EFT only.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your financial institution. We will not be liable for any costs associated with exchange rates or bank fees.

Customer Ratings, Reviews and Questions & Answers

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Thermal Energy Solutions.

By submitting any content to Thermal Energy Solutions, you guarantee that:

• You are the sole author and owner of the intellectual property rights in the content.
• All "moral rights" that you may have in such content have been voluntarily waived by you.
• All content that you post is accurate.
• You are at least 18 years old and/or legally an adult.
• Use of the content you supply does not violate these Terms of Use and will not cause injury or harm to any person or entity.

You further agree that you may not submit any content:

• That is known by you to be false, inaccurate or misleading.
• That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
• That violates any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising).
• That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation.
• For which you were compensated or granted any consideration by any unapproved third party.
• That includes any information that references other websites, addresses, email addresses, contact information or phone numbers.
• That contains any computer malware, viruses, worms or other potentially damaging computer programs or files.

Indemnification

You agree to indemnify and hold Thermal Energy Solutions (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

Licence to User-Submitted Content

For any content that you submit, you grant Thermal Energy Solutions a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Thermal Energy Solutions' sole discretion. Thermal Energy Solutions reserves the right to change, condense, withhold publication, remove or delete any content on Thermal Energy Solutions' website that Thermal Energy Solutions deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Thermal Energy Solutions does not guarantee that you will have any recourse through Thermal Energy Solutions to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Thermal Energy Solutions reserves the right to remove or to refuse to post any submission. You acknowledge that you, not Thermal Energy Solutions, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Thermal Energy Solutions, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.